GYTONIQUE / CUSTOMER CARE
Return & Refund Policy
Considered service, clearly explained.
30-day return window
You may request a return within 30 days of receiving your purchase. For a change-of-mind return, products must be unused, in their original condition and original packaging.
How to request a return
Contact [email protected] with your order number and reason for returning. Obtain return authorization and instructions before sending your items. Our return address is 14 Rue Boris Vian, 57525 Talange, France. Returns from the United States are therefore sent to France.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us with your order details and a description of the issue. Opening the packaging to inspect a reported issue does not by itself prevent assistance. We will review the issue and arrange the appropriate resolution with you.
Return shipping and fees
We cover return shipping for our errors, damaged items and defective products. You pay return shipping for a change of mind. There is no restocking fee.
Refunds
Once a refund is approved, the amount will be returned automatically to the original payment method within 10 calendar days. Contact us if you need help identifying a refund.
Questions? Contact Gytonique.